Privacy Policy

Look, we get it - privacy policies can be a real snooze-fest. But since we're handling your financial info (which is about as personal as it gets), we figured you'd want to know exactly what we do with it.

At Jorvex Alinth Accounting Solutions, we work with tech startups and e-commerce businesses across Canada. That means we're dealing with sensitive financial data every single day. We take that responsibility seriously, and this policy explains how we collect, use, and protect your information.

We've tried to keep this straightforward without all the legal jargon, though our lawyers made us include some of that stuff too. If something's not clear or you've got questions, just reach out - we're happy to explain.

Personal & Business Information

When you become a client, we'll need the basics - your name, business name, contact details, and business identification numbers. Pretty standard stuff for any accounting firm.

Financial Data

This is where it gets more detailed. We collect bank account info, transaction records, invoices, receipts, payroll data, and tax documents. Basically everything we need to keep your books in order and make sure you're compliant with CRA requirements.

Technical Information

Our cloud-based platform collects some tech stuff automatically - IP addresses, browser types, device info, and how you interact with our portal. This helps us keep things secure and improve the user experience.

Communication Records

We keep records of our conversations with you - emails, phone calls, messages through our portal. It helps us provide better service and keeps a paper trail for both of us.

Here's the deal - we only use your information for legitimate business reasons. No funny business, no selling your data to random third parties.

We won't use your data for marketing purposes without your explicit permission. If you've opted in to receive our newsletter or resources, you can opt out anytime.

Security isn't just a buzzword for us - it's kinda our whole thing. We use bank-level encryption and multiple layers of protection to keep your data safe.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Encrypted storage on secure Canadian servers
• Multi-factor authentication for portal access
• Regular security audits and penetration testing
• Automated backup systems with redundancy

Organizational Measures

• Strict access controls - team members only see what they need to
• Confidentiality agreements with all staff and contractors
• Regular security training for our team
• Documented security policies and incident response procedures

We're not in the business of selling your data. Period. However, there are some situations where we need to share information to do our job properly.

With Your Permission

Sometimes we'll share your info with third parties on your behalf - like when we're filing taxes with CRA, coordinating with your lawyer or banker, or connecting with software platforms you use. We'll always get your okay first.

Service Providers

We work with trusted vendors who help us deliver our services - cloud hosting providers, payment processors, software platforms, etc. These folks are bound by strict confidentiality agreements and can only use your data for the specific services they're providing.

Legal Requirements

If we're legally required to disclose information (like a court order or CRA audit), we'll comply with the law. We'll notify you when possible, unless we're prohibited from doing so.

Business Transfers

If we ever sell the business or merge with another firm (not planning on it, but you never know), your information would be transferred as part of that transaction. You'd be notified well in advance.

Our website and client portal use cookies - not the chocolate chip kind, unfortunately. These are small files that help us remember your preferences and keep you logged in.

Types of Cookies We Use

You can manage your cookie preferences in your browser settings, though disabling certain cookies might affect how our portal works for you.

Under Canadian privacy law (PIPEDA), you've got some solid rights when it comes to your personal information. Here's what you can do:

To exercise any of these rights, just shoot us an email at info@jorvexalinth.info or give us a call. We'll respond within 30 days, though we'll usually get back to you way faster than that.

We don't keep your data forever - that'd be excessive. But as an accounting firm, we do have some legal obligations around record retention.

Active Client Records

While you're an active client, we keep all your financial records, communications, and supporting documents readily accessible. This is pretty much necessary for us to do our job.

After You Leave

If you stop being a client, we're required by Canadian tax law and professional accounting standards to retain your records for at least 6 years from the end of the last tax year we filed for you. Some documents (like incorporation papers) we might keep longer.

Marketing & Communications

If you're just on our mailing list and not a client, we'll keep your contact info until you unsubscribe or we do a periodic cleanup of inactive contacts.

Once the retention period expires and we don't have a legitimate reason to keep your data, we'll securely delete or anonymize it.

We integrate with various third-party platforms to make your life easier - accounting software like QuickBooks, payment processors like Stripe, e-commerce platforms like Shopify, etc.

When you connect these services through our portal, they have their own privacy policies that govern how they handle your data. We've vetted our partners carefully, but you should read their policies too.

Our website might also link to external resources or articles. We're not responsible for the privacy practices of those sites - once you click away, their rules apply.

Privacy laws change, our services evolve, and sometimes we need to update this policy to reflect that. When we make changes, we'll update the "Last Updated" date at the top of this page.

For minor tweaks (like fixing typos or clarifying existing practices), we'll just post the updated policy. For significant changes that affect your rights, we'll notify you directly via email or through a prominent notice on our portal.

We'd recommend checking back here occasionally to stay informed, especially if it's been a while since you last read through it. We know it's not exactly riveting reading, but it's important stuff.

Got questions or concerns about how we handle your data? Don't hesitate to reach out. We're actually pretty responsive and happy to clarify anything that's confusing.